Remote Connection Failed

[jnascimento (Janaína Nascimento)]

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Troubleshoot - Start a RDP session: Remote host error

When requesting the start of Windows session on a device, an remote host error can be displayed: [image] When this error occurs the reason can be that the Windows Server is not accepting one of the parameters passed by senhasegura when trying to establish an RDP connectivity. *** Some Windows server can be configured to accept just an NLA security mode. So, it is necessary to change the security mode of the RDP session in senhasegura. In Windows 1. To check the server connection remote sett…

Troubleshoot - How to verify the connection between senhasegura and device

In this article, you can find some steps to troubleshoot the connection between senhasegura and the device. 1 - You can use the test of connective in the senhasegura. Open the register of the device, select the tab Connectivity, and click on test [image (7)] 2 - Using the user mt4adm on the O.S of senhasegura, you can execute commands to verify the connection: use the command telnet to test the connectivity of the Ip and port: telnet <IP> <port> [image (4)] Use the command ping to verify…