Why does senhasegura terminate sessions on devices?

The senhasegura ends sessions only due to inactivity in the session.

It is possible to configure the inactivity time of the sessions in days, hours or minutes, go to SettingsSystem parametersSystem parametersSecuritySession idle time* and change the parameter according to your internal policies.


  • If there is a loss of connection in a period shorter than the configured one, check if the device used has a timeout configuration. Also, check if there is network connectivity between the senhasegura instance and the device used.

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