Solution for Unknown Error in Mysafe App

MySafe
1

If you are facing an unknown error in the Mysafe app, follow the steps below to solve it:

  1. Check the Application URL:
  • Go to Orbit → Settings → Application.
  • Confirm that the application URL is correct.
  • Make sure that the URL is accessible.

  1. Check and Apply Tuning:
  • Go to Orbit → Server → System Tuning
  • Check the system tuning settings.
  • If they are incorrect, apply the correct settings.
  • Note that applying the tuning may cause the system to be temporarily unavailable.

  1. Check the API is working:
  • Access the Orbit CLI with the mt4adm user on port 59022 of the senhasegura instance.
  • Validate the API logs with the following command: tail -f /var/log/senhasegura/api-gateway/kong.log
  • (:warning: This process may cause the API to be temporarily unavailable)

    If you encounter error messages, such as [error] upstream prematurely closed for example, restart the API proxies with the commands systemctl restart orbini-server and systemctl restart kong and try to configure the extension again.

  • (:warning: This process may cause the API to be temporarily unavailable)

    If the “Unknown error” message persists, generate new API keys with the orbit api keygen command and try to configure the extension again.

For additional information on tuning and configuring the system, please refer to the official documentation: Orbit Web System Tuning Reference.

Make sure to follow these steps to resolve the error and keep the Mysafe app working properly.