Remote Session are not closing | recording are not being stopped automatically

[rabby (Md. Golam Rabby)]

We are having trouble with a user remote session that isn’t closing properly. User logs out, but the session continues until it is manually terminated.

[jnascimento (Janaína Nascimento)]

Hi @rabby, I’ve passed this on to our team.

[Rebeca_VP (Rebeca Vitoretti Parmigiani)]

@rabby

trouble with a user remote session that isn’t closing properly. User logs out, but the session continues until it is manually terminated.

Hi, @rabby
The session already stops recording when the session ends. If you have more evidence, please contact our support team on our channel so we can assist you properly.

[rabby (Md. Golam Rabby)]

Hi Rebecca,
Thanks for your feedback. Let me check the evidence. Actually, the session recording is not being stopped, thats why we created this case. I am also trying to communicate with support team.