In the case of intermittent accesses to senhasegura by DOMUM, an important validation involves the WebSocket configuration. This protocol must be enabled and not configured as disabled/restricted to ensure proper functioning of remote sessions.
This procedure is vitally important due to the role of WebSocket: establishing a persistent, low-latency connection between the client (usually a web browser) and the server. This uninterrupted connection is necessary to ensure the efficient operation of the client, gateway and senhasegura.
Therefore, it is recommended to analyze the environment’s network settings. This includes inspecting firewall, proxy, and other settings to ensure that the WebSocket option (also known as WSS) is enabled when using Domum. This step is important to resolve any access difficulties.