If there is a situation where a user appears as inactive in senhasegura, even though they are active in ‘Active Directory’, it is necessary to check whether that user’s email is being used as a third-party account in the DOMUM module. Duplication of these records can generate a conflict of information.
This conflict can become problematic, as the system recognizes the same email being used for both the local/synchronized user and the third-party user. This may result in the user being automatically inactivated during Active Directory synchronization due to data inconsistency.
Therefore, it is recommended to maintain consistency in information to avoid unintentional user inactivations. This will ensure the efficient functioning of the Domum and senhasegura environment. It is essential to avoid duplication in the use of emails for local/synchronized users and third parties.