Domum Validate Authentication token does not match

Domum Remote Access Settings
1

Hi Everyone,

I am having a weird issue all of a sudden. So, I’ve setup Domum access and my users have been connecting via Domum with issues since today. We sent a Domum request to a user. They receive the email and when inputting the MFA code from their MS 365 Authenticator app. They receive the message Token does not match. We have created a 2nd Domum request to a different user and they also receive the same message. Token does not match. I have confirmed the time on all my PAM servers and they are set correctly.
Anyone experience similar issue like this? This was actually working last week and not users are facing this message.

Token does not match
Token does not match423×306 101 KB

2

Hello Clemrin Hiralall,

If this is the user’s first access, the initial token is sent via email and will redirect them to complete the MFA setup using a TOTP-compatible authenticator app (such as Microsoft Authenticator).

If the MFA has already been configured and the user was previously able to log in successfully, but is now receiving a “Token does not match” error, we recommend opening a support ticket with our team so we can perform a detailed analysis of the issue.

Platform: https://support.senhasegura.com/

Let us know if you need any assistance—we’re here to help!