Domain User-Linux and Windows Sessions

Hello,

I’m experiencing an issue when launching sessions for domain users across different devices.

  • On Linux devices, the login format required is: username@domain
  • On Windows devices, the format must be: domain\username

Here’s the problem:
When I set the credential username as name and specify the domain and attached to for a Windows device, the session launches properly.
However, if I try to use this same credential to launch a session on a Linux device (by clicking the “arrow outside the box”), the login fails — which makes sense since Linux expects name@domain.

If I modify the credential username to name@domain, it works on Linux but then fails on Windows.

Is there a solution for this?
Do you think using domain\username as the username would work on both Linux and Windows devices?

Thanks for your help!

Issue Resolved.

1 Like

Hi Jean Paul Mansour,

Great to hear the issue has been resolved!

If possible, could you share how you managed to solve it?
It would be helpful for our history and could also assist other users facing a similar situation in the future.

Thanks in advance, and feel free to reach out if you need anything else!

Hi Jade,

We managed to seperate them, 2 credentials, one for each device type.